Thank you for inquiring about the YOTTOY Soft Toy line! We hope you'll find answers to your questions here. If you have any further questions, please send us an email at yottoy@yottoy.com. We would love to hear from you!
Mail orders can be sent to:
YOTTOY Productions Order Department
7 West 34th Street, Suite 1045
New York, NY 10001
Where can I buy YOTTOY products?
Our toys are sold in many specialty, children's toy and gift stores, bookstores, chic boutiques, catalogs and better department stores. We believe our YOTTOY Soft Toys are best appreciated when you can hold and hug them! This is the best way to feel the different special fabrics, softness and weight of each soft toy. It's also the best way to see all of the attention to detail that makes each YOTTOY Soft Toy so special. Our find a store page can help you find the store closest to your zip code. We always recommend that you call a store first to make sure they carry the specific YOTTOY Soft Toy you are looking for. If you are unable to find the YOTTOY Soft Toy Collection in a store near you, you can order directly from our web site. To go to our online YOTTOY Soft Toy Collection Store click here. If you have a favorite store in your area that does not yet carry our soft toys, and you think they would make a perfect home for our line, please let us know. We love to introduce the YOTTOY Soft Toy Collection to stores that come recommended by those who know best, which is you! Thanks!
Does YOTTOY gift wrap?
Yes we do! You may purchase our colorful YOTTOY gift bag, which will come with sunshine yellow tissue and a festive note card for $4.95 as an add - on to any order.
Some of our items are sold as gift sets that come with a note of your choosing!
Is there a minimum order?
Yes, although we are convinced that once you start shopping with YOTTOY you won't be able to stop!
Our minimum order is $20 (before shipping).
Do you have sales tax?
In accordance with regulations of the State of New York, applicable sales tax is automatically calculated based on your order value and shipping charges for shipments to residents of New York State. Shipments to destinations other than New York State are not charged sales tax.
What is your return policy?
We are proud of our products and want you to be happy and satisfied.
If for some reason you are not satisfied with our products, you can send unused YOTTOY products back to us within 15 days for a refund or 30 days for an exchange or merchandise credit.
We are however only able to accept returns purchased via our website.
There is a 20% re-stocking fee for all returned items. Items must be wrapped carefully and returned in new condition in their original packaging with all accessories.
Please include a written statement including your name, address, daytime phone number, description of items returned, and reason for return. Insure the whole value of the package and ship it prepaid to:
YOTTOY Productions, Inc.
7 West 34th Street, Suite 1045
New York, NY 10001
Please retain your postal insurance receipts. Credit in the amount of the purchase price, excluding shipping, gift packaging charges and 20% re-stocking fee, will be issued to the same credit card account as used for the initial purchase. Please allow at least 21 business days from the date of return for the credit to be processed.
Where will YOTTOY ship?
Currently our website is set up to accept online orders for address within the 48 contiguous United States. We would be happy to take an order by phone, fax, or email for those ordering from outside this area.
When does YOTTOY ship?
We TRY to ship orders received by 2pm EST, Monday — Friday the same day from our New York studio. You will receive an email notice when your order has been processed for shipping by our order system.
We can't ship on weekends or holidays, nor do these days count as transit days for FedEx.
How long does shipping take?
FedEx Ground/Home Delivery does not guarantee transit times on standard shippingÉ but you can expect at least 5 business days from NYC to the west coast, and a shorter time frame for locales in between.
How much does shipping cost?
Standard FedEx, 2nd Day Air, and Standard Overnight Shipping Rates for addresses within the 48 States are as follows — additional charges may apply outside of the 48 States (since there is paperwork involved):
Order Value
Standard FedEx
2nd Day Air
Overnight
$00.00 - $30
$10.50
$24.99
$34.59
$30.01 - $75
$11.95
$30.95
$45.97
$75.01 - $100
$12.50
$39.88
$60.62
$100.01 - $150
$14.95
$44.95
$81.65
$150.01 - $250
$19.50
$53.95
$98.81
$250.01 & UP
$20.95
$67.95
$128.98
NOTE: Shipping Rates for Standard FedEx, 2nd Day Air, and Standard Overnight are subject to change without notice.
NOTE: FedEx does not deliver to PO Boxes. 2nd Day Air does not allow Saturday or Sunday delivery. If Saturday delivery is required, please call us at 212.594.2202 by 2pm EST on Friday, and we can arrange a special Saturday Delivery for an additional charge.
NOTE: Signature requirements: If you are not likely to be home when a package is delivered, you may try leaving a note asking the driver to leave the package with a neighbor or building manager, or supply your business address in the "Ship To" category of your order form.
Is there a way for me to track my order?
If you would like us to provide you with tracking info for your shipment — please indicate so in the special instructions of your order.
How are YOTTOYS made safe for children?
YOTTOY Productions, Inc. makes the safety of our products our highest priority. All YOTTOY products undergo stringent testing for safety by independent laboratories to meet U.S. ASTMF963 Toy Safety Standards. Hangtags and sewn-in-labels on every product state the appropriate age each toy is intended for.
How do I wash and care for my YOTTOY Soft Toy?
Everyone needs to clean up sometimes!
We believe the best way to wash our soft toys is to surface wash. Using a clean cloth, lukewarm water and a mild liquid detergent, lightly blot the fabric. For best results, test the detergent on a small area of the soft toy. After cleaning, squeeze the soft toy several times in a clean towel to ensure the removal of excess moisture. Allow your YOTTOY Soft Toy to air dry for at least 48 hours. Fluff and brush your YOTTOY Soft Toy and return it to the arms of its appreciative owner!
How do I identify my YOTTOY soft toy?
We believe all our YOTTOY Soft Toys are identifiable through the careful construction and attention to detail that every toy receives! In addition, all of our YOTTOY Soft Toys boast our YOTTOY logo securely sewn onto their bottoms. This truly identifies a toy as an exclusive YOTTOY! The sewn on logo, known as our "Smile of Approval", assures that every YOTTOY Soft Toy onto which it is sewn has been carefully designed, styled and constructed according to our exact specifications. We hope you notice and value the quality difference!
If you would like to develop your own exclusive toy, please call us at 212.594.2202 to learn more!
Are my orders and information on your web site secure and private?
We have made certain that all shopping and personal information supplied to us at our site is safe and secure. Your sensitive personal information is sent through Secure Socket Layer (SSL) encrypted software, which is technology that ensures the information you send is safe. If you prefer, we are happy to receive your order by phone, fax or standard mail. Unlike many other companies, we will never give your name to other companies' mailing lists. We do keep your name and address in case we need to contact you about an order or information you specifically request.
