Refund policy

We are proud of our products and want you to be happy and satisfied.

If for some reason you are not satisfied with a product, you can send unused YOTTOY products back to us within 15 days for a refund or 30 days for an exchange or merchandise credit. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

There is a 20% re-stocking fee for all returned items. To be eligible for a return, your item must be returned in new condition in its original packaging with all accessories.

Refunds:
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping:
Please include a written statement including your name, address, daytime phone number, description of items returned, and reason for return. Use a trackable shipping service, and insure the whole value of the package, because we can’t guarantee that we will receive the returned item.

Ship your item prepaid to:

YOTTOY Productions, Inc.
226 E 54th Street, 9th Floor
New York, NY, 10022

You will be responsible for paying for the shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please retain your postal insurance receipts. Credit in the amount of the purchase price, excluding shipping, gift packaging charges and 20% re-stocking fee, will be issued to the same credit card account as used for the initial purchase. Please allow at least 21 business days from the date of return for the credit to be processed.

Late or missing refund:
- If you haven’t received a refund yet, first check your bank account.
- Then contact your credit card company since it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at yottoy@yottoy.com.

Exchange:
If you need to exchange your item for the same item, send us an email stating your request to yottoy@yottoy.com and send your item to: 226 E 54th Street, 9th Floor New York, New York USA 10022.

Gift:
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to him/herself, we will send a refund to the gift giver and will find out about your return.